Refund & Return Policy
Last Updated: 8 November 2026
At Agrow Mentor, customer satisfaction is important to us. We make reasonable efforts to ensure that live plants and agricultural products are supplied in good condition.
Due to the perishable nature of live plants, certain return and refund conditions apply.
1. Returns of Live Plants
Live plants are generally not eligible for return or exchange due to their perishable nature and sensitivity to environmental conditions.
However, customers may request a resolution if a plant arrives dead, severely damaged, or significantly different from the product ordered.
2. Damaged or Incorrect Products
Customers should report damaged, defective, or incorrect products within 48 hours of delivery.
To help us assess the issue, customers may be asked to provide:
- Order number and contact details.
- Clear photographs of the received product.
- Photographs of the external packaging.
- An unboxing video, if available.
After verification, eligible cases may be resolved through a replacement, refund, or another appropriate remedy.
3. Returns of Agricultural Accessories
Non-perishable agricultural products and accessories may be eligible for return if they are defective, damaged, or incorrectly supplied.
Return eligibility will depend on the product category, condition, and applicable consumer protection requirements.
4. Non-Eligible Return Requests
Returns or refunds may generally not be available for:
- Minor cosmetic damage to plants that does not materially affect their health.
- Natural variations in plant size, shape, leaf colour, or growth.
- Damage caused by improper care, watering, handling, or storage after delivery.
- Change-of-mind requests for live plants.
- Products damaged through misuse after delivery.
These exclusions do not affect customers' rights under applicable law.
5. Order Cancellation
Customers may request cancellation before an order has been dispatched.
Once an order has been dispatched, cancellation may not be possible, particularly for live plants and other perishable products.
6. Refund Processing
Approved refunds will generally be initiated within 5–7 business days after verification and approval.
The time required for the amount to reflect in the customer's account may depend on the payment provider or bank.
7. Replacement Policy
Where a replacement is approved, it will be arranged subject to product availability and delivery serviceability.
If the same product is unavailable, an alternative resolution may be offered.
8. Contact Us
For return, replacement, cancellation, or refund requests, please contact Agrow Mentor through the contact details available on our website.
Website: https://agrowmentor.com
Also see: Shipping Policy · Privacy Policy · Terms & Conditions